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New ticket machines rolled out by London Midland across West Midlands railway stations


London Midland has unveiled new ticket machines at railway stations across the region.

The operator has installed 28 new machines across the London Midland network to make rail travel easier than ever.

Featuring contactless technology to speed up the process, the new machines offer ticket options to reach any UK destination, including railcard discounts, at the touch of a button.

Ticket machines have been installed at 28 stations across the region.
Ticket machines have been installed at 28 stations across the region.

They can also be used to collect tickets ordered online via London Midland’s Click and Collect system as soon as 15 minutes after ordering.

Richard Brooks, commercial director at London Midland, said: “We are committed to making travel simple for everyone.

“Continuing to invest in the things that really matter to our passengers, and making it easier and quicker to buy tickets is just one of the ways we are improving the service we offer.

“The new ticket vending machines will allow passengers a more streamlined ticket buying process, enabling more people to be serviced during rush hour periods and improving out-of-hours ticket provision and collection.”

Cllr Roger Horton, lead member for rail and Midland Metro for Transport for West Midlands, part of the West Midlands Combined Authority, said:

“Millions of rail journeys are made in this region every year and these new machines will play a huge part in ensuring passengers can get tickets quickly and with the minimum of fuss, while also ensuring London Midland gets the revenue it needs to allow them to continue to re-invest in its network.”

The installation of new ticket vending machines forms part of a £15m investment in customer experience and technology during the term of the train operator’s franchise.

The final installation has now taken place at unstaffed Hartlebury station, near Kidderminster, which serves over 50,000 passengers a year.

The stations receiving new ticket machines are: Adderley Park, Albrighton, Bedworth, Berkswell, Bilbrook, Blakedown, Bricket Wood, Codsall, Colwall, Cosford, Duddeston, Dudley Port, Garston, Gravelly Hill, Hampton in Arden, Hartlebury, How Wood, Lye, Oakengates, Park Street, Perry Barr, Shenstone, Shifnal, Small Heath, Stechford, Stone, Tyseley and Witton.