Considerate Parking Scheme
We operate 59 Park and Ride sites at 40 rail and Metro locations throughout the West Midlands, providing 8,500 parking spaces for our customers who catch the train or tram.
Parking at all the sites is free - with the exception of Sutton Coldfield where a small charge applies to non-season ticket and concessionary pass holders.
The provision of free parking to encourage use of public transport has been popular with many of our sites now being oversubscribed. This has resulted in some motorists parking inappropriately out of bays, on pavements, on double yellow lines, in hatched areas and unauthorised in Blue Badge bay parking.
Since 1997 we have, with partners, invested £15 million in expanding and managing Park and Ride facilities but demand continues to grow. A further 1,000 spaces have been provided at 16 locations in 2014 and 2015 through site extensions, and a further 250 spaces through making best use of existing layouts.
Despite this the number of instances where cars are blocked in and customer complaints are recorded continues to rise.
Parking enforcement affects vehicles identified as parking:
- Not in a marked bay
- On double yellow lines
- In such a way as to obstruct emergency services, as other users or are creating a hazard
- In a designated disabled parking bay not having properly displayed a valid Blue Badge permit
- At the Park and Ride facility, but which are not rail users
Cars should be parked at the sites for the purpose of public transport use only. Action will also be taken through the enforcement process for vehicles which are not supposed to be parked at the sites - e.g. parking and walking to work within the vicinity of the car park and local residents' parking. We also experience issues with some vehicles abandoned at Park and Ride sites, which will be addressed through this process.
Enforcement of considerate parking as detailed above will apply 24 hours per day, seven days a week.
Passengers are being made aware of the enforcement process by signs displayed across each site detailing the terms and conditions under which they use the facility and the spaces designated within them. The positioning of the signs will be in accordance with car parking industry best practice to ensure they are visible to all car park users.
The Parking Charge Notice (PCN) for failing to comply with the enforcement scheme requirements, as detailed on the signage, will result in a charge of £100 with a 40% discount if the charge is paid within the initial 14 day period. Failure to make payment within 28 days will attract further costs that will be capped.
Motorists will not have to pay more than a local call rate charge when contacting the enforcement company, Vehicle Control Services Ltd (VCS), regarding any issues relating to the issue of penalty notice.
Where motorists wish to appeal against the enforcement process, VCS Ltd will manage the first stage of appeal, under terms and conditions agreed with Centro which we will clearly set out on the VCS website www.vehiclecontrol.co.uk
The second stage of appeal will sit with an independent adjudication board The Independent Parking Committee (IPC) again as per industry best practice.
Motorists should contact the enforcement company VCS Ltd.
If motorists want to appeal against the enforcement process the enforcement company will manage the first stage of appeal, under terms agreed with TfWM which we will set out on this website.
Aside from planned extensions to a number of car parks, we will continue to increase the number of marked-out bays where cars can park without causing obstructions. This will form part of a further programme which will continue after the implementation of enforcement.