Changes to your Swift Account and TfWM app
If you have a Swift card or pass, you can top up, buy, and collect tickets online or in the TfWM app before Wednesday, 13 May 2026.
If you no longer use your Swift account and would like us to delete your information, visit the contact us page.
What do I need to do now?
- Before Wednesday, 13 May, you should.
1. Renew and check your season ticket/workwise ticket.
Top up your Pay-As-You-Go card
or Swift Go account with enough credit for up to 10 days of travel.
2. Collect the tickets you have purchased.
- Please check personal details in your account (name, email, and postcode) are correct.
- Look out for future emails. We’ll be sending more information soon about what you'll need to do when your account is back online. To ensure you receive our emails, please sign up for our mailing list.
When is this happening?
Your Swift account will be unavailable from Wednesday, 13 May, and will be back online from Sunday, 17 May.
During this time,
- You will not be able to sign in to your Swift account.
- You will not be able to make purchases on the website or the TfWM app.
- However, you can still make purchases using Payzone and Ticket Machines (Swift and Metro Machines) during this time.
What is changing?
We’re upgrading the system you use to buy tickets and manage your Swift account. These improvements will bring you:
- A new TfWM app
- A simpler, faster way to manage your account
- Better security and reliability
These changes came from customer feedback. Addressing past issues and ensuring better service now and in the future.
We will keep updating this page if anything changes.
Yes, you can still purchase tickets from:
- Ticket Machines (find your nearest location on our website). You will not be able to top up Swift Go during the upgrade.
- Select which Payzone outlets to top up existing Swift cards (find your nearest location on our website). Outlets do not offer ticket collection.
- Bus and Tram services (paper tickets available only)
- Train stations (paper tickets available only)
You will also be able to use Ticket Machines to collect products purchased online before the upgrade.
Contact us before Wednesday, 6 May 2026, to order a new card.
We’ve listened to your feedback and made improvements to make your account easier to use - so you can get things done faster and with less hassle.
We know how important security and reliability are to you. These improvements will ensure we achieve the high standards we have set for our customers and that you expect.
The improvements are part of our ongoing commitment to improving your experience, now and in the future.
If you report a card as lost or stolen before Wednesday, 6 May 2026, it will take about 5 days for a new one to arrive.
If you report it after that date, it might take longer.
If you need to travel before your new card arrives, you can use Payzone and Ticket Machines (Swift and Metro Machines) to buy a ticket.
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If your Swift card was issued by National Express, please contact them directly at nxbus.co.uk. However, these FAQs still apply to you.
If you're unsure who issued your card:
- Check the back of your Swift card for issuer details.
- National Express Swift cards start with the number 633597 0112 on the front.
If you've received your renewal link via email, renew your ticket before 13 May to continue travelling.
If you're applying for the first time, expect delays of up to 5 working days.