Manage your Swift card

You cannot make changes to your Direct Debit ticket in your Swift account. Visit Set up, cancel or update a Direct Debit to learn more.

Register your Swift card

The easiest way to manage your Swift card is to register it online.

Registering your card also helps protect the credit on your card if it is lost or stolen.

Once your card is registered, you can manage everything through your Swift account.

When you’ve registered your Swift card, you’ll be able to:

If you bought your Swift card online, it is already registered.

Simply sign in to your account to manage your card.

If you bought your card from a Payzone store or ticket machine, you will need to create an online account.

1. Sign in to your Swift account or create a new Swift account

2. Select add a Swift card to your account under account options on your account homepage

3. Follow the instructions to add your card to your account

You can cancel your Direct Debit online. You must cancel it at least 14 days before your next payment is due.

If you are not using your Swift card for a while, you can pause your Direct Debit payments.

The minimum pause is 1 month and the maximum pause is 6 months.

If your payments are paused for longer than 6 months, your account will be cancelled and you will need to get a new Swift card.

To pause payments, contact Customer Services. You must do this at least 14 days before your next payment date.

This includes:

To check your balance:

You can also check your balance at a Swift or Metro ticket machine.

If you want to change the ticket loaded onto your Swift card, please contact Customer Services.

For example, if you want to change from train zones 1–2 to train zones 1–5.

Depending on the ticket change, we may need to:

You will then need to buy your new ticket.

Your new ticket will be sent to you on a new Swift card, which takes up to 5 working days to arrive.