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Contact us

Contact an operator if your enquiry is about bus, train or tram services. This includes service issues, lost property and staff.

Contact West Midlands Combined Authority if your enquiry is about corporate strategy and transport development.

You can check online for:

You can also visit the Wolverhampton bus station travel centre to get bus, train and tram travel information, as well as timetables and tickets.

Send us an enquiry

Answer some questions and we'll direct you to the right place so we can solve your enquiry.

Enquiries about Swift cards

Submit enquiries about Swift using this form. Include your 16-digit Swift card number if you know it so we can help you more quickly.

If your Swift card number begins with 633597 0112, your Swift card is managed by National Express West Midlands.

Write to us

Customer Services
PO Box 9421
Birmingham
B19 3TR

Call us

Phone: 0345 303 6760

Mondays, Tuesdays, Thursdays and Fridays, 8am to 6pm
Wednesdays, 10am to 6pm
Saturdays, 9am to 1pm
Sundays and Bank Holidays, Closed

Complaints Procedure

Learn how we handle complaints at the West Midlands Combined Authority and Transport for West Midlands.

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