Contact an operator if your enquiry is about bus, train or tram services. This includes service issues, lost property and staff.
Contact West Midlands Combined Authority if your enquiry is about corporate strategy and transport development.
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Enquiries about Swift cards
If your Swift card number begins with 633597 0112, your Swift card is managed by National Express West Midlands. You'll need to contact them for help.
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Answer some questions and we'll direct you to the right place so we can solve your enquiry.Start an enquiry
Write to us
PO Box 9421
Phone: 0345 303 6760
Mondays, Tuesdays, Thursdays and Fridays, 8am to 6pm
Wednesdays, 10am to 6pm
Saturdays, 9am to 1pm
Sundays and Bank Holidays, Closed*
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Learn how we handle complaints at the West Midlands Combined Authority and Transport for West Midlands.