Contact an operator if your enquiry is about any of the following:
- bus services
- train services
- tram services
This includes service issues, lost property and staff.
You can also check online for:
You can also visit a travel centre to get bus, train and tram travel information, tables and tickets.
Contact Customer Services if your enquiry is about any of the following:
- season ticket or travel pass, including Swift
- timetable information (printed or digital)
- a bus stop or bus shelter
- park and ride
- cycling or walking
- the Sprint bus
- request an accessible format
If your Swift card number begins with 633597 0112, your Swift card is managed by National Express West Midlands.
Submit an enquiry online
For ticket/pass enquiries we'll get back to you within 2 working days.
For all other enquiries we'll get back to you within 10 working days.
Enquiries about Swift
Submit enquiries about Swift using this form. Include your 16-digit Swift card number if you know it so we can help you more quickly.
All other enquiries
This process takes around 5 minutes.
Write to us
PO Box 9421
Phone: 0345 303 6760
Mondays, Tuesdays, Thursdays and Fridays, 8am to 6pm
Wednesdays, 10am to 6pm
Saturdays, 9am to 1pm
Sundays and Bank Holidays, Closed