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Contact us

Contact an operator if your enquiry is about any of the following:

  • bus services
  • train services
  • tram services

This includes service issues, lost property and staff.

You can also check online for:

You can also visit a travel centre to get bus, train and tram travel information, tables and tickets.

Contact Customer Services if your enquiry is about any of the following:

  • season ticket or travel pass, including Swift
  • timetable information (printed or digital)
  • a bus stop or bus shelter
  • park and ride
  • cycling or walking
  • the Sprint bus
  • request an accessible format

If your Swift card number begins with 633597 0112, your Swift card is managed by National Express West Midlands.

Submit an enquiry online

For ticket/pass enquiries we'll get back to you within 2 working days.
For all other enquiries we'll get back to you within 10 working days.

Enquiries about Swift

Submit enquiries about Swift using this form. Include your 16-digit Swift card number if you know it so we can help you more quickly.

All other enquiries

This process takes around 5 minutes.

Write to us

Customer Services
PO Box 9421
Birmingham
B19 3TR

Call us

Phone: 0345 303 6760

Mondays, Tuesdays, Thursdays and Fridays, 8am to 6pm
Wednesdays, 10am to 6pm
Saturdays, 9am to 1pm
Sundays and Bank Holidays, Closed

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