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How to travel safely

The West Midlands has one of the safest public transport networks in the UK.

We have a police team called Safer Travel who patrol the network. There is a passenger code of conduct that they enforce.

When you're travelling on public transport, you should:

  • Be aware of your surroundings
  • Keep valuables out of sight
  • Keep keys separate from anything with your address on
  • Keep your bag closed
  • Put your phone on silent and use it discreetly
  • Wait in busy and well-lit places

Reporting anti-social behaviour

You can report anti-social behaviour on public transport online.

You can also text us at 83010. You should:

  • Start your message with the word 'bus'
  • Let us know:
    • What date and time it happened
    • Where it happened, including the route
    • What happened

Walking and cycling near trams

There are trams in the West Midlands. Sometimes you might need to cross tram tracks.

When walking near trams, you should:

  • Cross using marked points
  • Wait for trams to pass before crossing
  • Listen and look both ways

You can watch a video about walking near trams online. 

When cycling near trams, you should:

  • Signal correctly and early
  • Cross tram tracks at right angles
  • Keep your bike's wheels out of the track
  • Be aware of what is around you

You can watch a video about cycling near trams online.