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Request a new bus shelter or stop pole

We are responsible for bus stops in the West Midlands.

Our bus stops either have a pole or a shelter. They also usually have a timetable poster.

You can report a problem with a shelter or stop online.

Use this service to ask us to:

  • install a new pole
  • replace a shelter with a pole
  • replace a pole with a shelter
  • move a pole or shelter to a different place

The process takes around 15 minutes.

Before you start


Your request needs to meet all of the criteria before it is approved.

Making the request

  • You must make the request through this online service


  • It is in the West Midlands, which means Birmingham, Coventry, Dudley, Sandwell, Solihull, Walsall, or Wolverhampton
  • We are responsible for the bus stop or shelter

Support and consultation

  • Your local ward councillors support it
  • Your council's highways department supports it
  • There are enough passengers to use the bus stop
  • We have run a 14-day consultation with local residents

 Moving or removing a shelter

  • Our Appeals Panel approves the request
  • Our Transport Delivery Committee approves the request

You cannot make a request if

  • We are running a consultation or bus network review
  • The same request has been made in the past 12 months unless a change to local roads affects the area
  • You do not have local support yet
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