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West Midlands Bus on Demand

From 22 December 2023, West Midlands Bus on Demand will no longer be serving Warwickshire. Find out more about the changes.


West Midlands Bus On Demand is a new type of bus service that anyone travelling in the Coventry area can use. It does not follow a specific route.

Instead, you book a journey and a bus will pick you up at a time you choose. 

Download the app on Google Play or iOS

It operates 7 days a week:

Monday to Friday, 6am to 11pm
Saturday, 8am to 11pm
Sunday, 8am to 3:30pm

Registering for West Midlands Bus On Demand

You will need to register if you would like to use the service.

  1. Download our app on Google Play for Android or the App Store for iOS
  2. Create an account
  3. Add a default payment method

You can also register without the app - call 0345 034 8670.

Our phone lines are open:

Monday to Friday, 8am to 6pm
Saturday, 8am to 4pm
Sundays & Bank Holidays, Closed

Booking a journey

To book a trip:

  1. Open the app or call 0345 034 8670
  2. Choose your destination and pick-up time. You can book immediately or up to 7 days in advance
  3. Confirm your journey and pick-up point

If you are using the app, it might suggest it’s quicker to take a normal bus service. You can ignore this if you want and still book the on-demand bus.

You cannot change a booking once it’s been confirmed. You will need to cancel it and rebook instead. To cancel, use the app or call 0345 034 8670.

Please let us know as soon as possible if you won’t be travelling on your chosen journey. That way we can ensure the bus is available for other passengers to book.

Ticket prices

Standard fare

  • 0 - 1.5 miles: £2
  • 1.5 - 5 miles: £3
  • 5 - 7 miles: £4
  • 7 - 10 miles: £6
  • 10+ miles: £7

Concessionary fare

  • 0 - 1.5 miles: £1
  • 1.5 - 5 miles: £1.50
  • 5 - 10 miles: £2
  • 10+ miles: £2.50

Your fare is based on the distance you are travelling. Distances are calculated as a straight line from A to B and does not dependent on the route the bus takes.

The price of your journey will be confirmed when you book, and your fare will remain the same regardless of how many stops or passengers there are.

You can either pay by cash on the bus or by card once your journey is complete.

You are eligible for the concessionary discount if you are either:

  • under 18 years old
  • over 67 years old
  • have a registered disability

Group and bulk discounts

Once you have booked you will be able to add additional passengers for £1 per person regardless of journey length. You can add up to 10 people to one booking.

You are also able to bulk purchase rides:

  • 12 journeys for £30
  • 30 journeys for £60

Concessionary passes cannot be used on group or bulk bookings, as these already offer discounted journey pricing.

Catching the bus

You’ll be told exactly when and where to catch the bus.

If you use the app, you can follow the bus in real-time. You will also receive a text message reminder 10 and 5 minutes before arrival. 

We cannot wait for you if you’re running late, so please ensure you are at your pick-up destination before your chosen time.

If the bus does not turn up, check the app or call 0345 034 8670.

The bus is not a taxi. It may pick up and drop off other people on the way to your destination.

Wheelchair users

We use accessible minibuses with space for a wheelchair. You can also bring assistance dogs on the bus. 

If you are a wheelchair user we will need to do an assessment before you are able to use the service.

This is to keep you safe and to ensure we can safely carry your wheelchair. 

To arrange this, please call 0345 034 8670.

View our privacy policy

View our Terms of Carriage