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On-demand buses in the West Midlands

West Midlands On-demand is a new type of bus service. It does not follow a specific route. Instead, you book a journey and a bus will pick you up at a time you choose.

We use accessible minibuses. They have space for a wheelchair. You can also bring assistance dogs on the bus. All other dogs are banned.

You can use West Midlands On-demand Monday to Friday, 7am to 7pm. You can book journeys in these areas:

  • Balsall Common
  • Kenilworth
  • Leamington Spa
  • Meriden
  • University of Warwick
  • Warwick Parkway
  • Wellesbourne
  • University Hospital Coventry
  • Pool Meadow Bus Station
  • Shop Mobility Coventry 

Register for on-demand

You need to register before you can book a journey.

  1. Download our app on Google Play or iOS.
  2. Create an account.
  3. Add your payment card to your account. You can also use PayPal. You cannot use cash.

You can also register without the app - call 0345 034 8670.

Book a journey

To book a trip:

  1. Open the app or call 0345 034 8670.
  2. Choose your destination and pick-up time. You can book immediately or up to 2 days in advance.
  3. Confirm your journey and pick-up point.

Sometimes the app might suggest it’s quicker to take a normal bus service. You can ignore this if you want and still book the on-demand bus.

You cannot change a booking once it’s been confirmed. You should cancel it and rebook instead. To cancel, use the app or call 0345 034 8670. Try to do this in advance. We might suspend your account if you don’t show up for your trip on several occasions.

Catching the bus

You’ll be told when and where to catch the bus. We cannot wait for you if you’re running late, so get there before your pick-up time. Hold out your arm when you see the bus approaching. If the bus does not turn up, check the app or call 0345 034 8670.

The bus is not a taxi. It will pick up and drop off other people on the way to your destination.

Ticket prices

Journey prices are based on distance. You can add up to 3 people to your journey for £1 per person. We’ll charge your card or PayPal account after your journey.

You cannot use your free travel pass or Swift card with this service.

Ticket prices from Coventry to:

  • within Coventry - £3
  • Kenilworth - £4
  • University of Warwick - £3

Ticket prices from Kenilworth to:

  • Coventry - £3
  • University of Warwick - £3
  • Wellesbourne - £5

Ticket prices from Leamington Spa to:

  • University of Warwick - £4
  • Wellesbourne - £5

Ticket prices from the University of Warwick to:

  • Coventry - £3
  • Kenilworth - £3
  • Leamington Spa - £4
  • University of Warwick - £1
  • Warwick Parkway - £5
  • Wellesbourne - £6

Ticket prices from Wellesbourne to:

  • Kenilworth - £5
  • Leamington Spa - £4
  • University of Warwick - £6
  • Warwick Parkway - £4

Ticket prices from Warwick Parkway to:

  • University of Warwick - £5
  • Wellesbourne - £4

Contact customer services

You can contact us to ask a question, find lost property or give feedback.

Telephone: 0345 034 8670
Email: wmondemand@tfwm.org.uk 
Opening times: Monday to Friday, 8am to 6pm