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On-demand buses in the West Midlands

West Midlands On-demand is a new type of bus service. It does not follow a specific route. Instead, you book a journey and a bus will pick you up at a time you choose.

We use accessible minibuses. They have space for a wheelchair. You can also bring assistance dogs on the bus. All other dogs are banned.

You can use West Midlands On-demand Monday to Friday, 7am to 8pm. You can book journeys in these areas:

  • Balsall Common
  • Kenilworth
  • Leamington Spa
  • Meriden
  • University of Warwick
  • Warwick Parkway
  • Wellesbourne
  • University Hospital Coventry
  • Coventry City Centre
  • South Coventry
  • East Coventry 

Register for on-demand

You need to register before you can book a journey.

  1. Download our app on Google Play or iOS.
  2. Create an account.
  3. Add your payment card to your account. You cannot use cash.

You can also register without the app - call 0345 034 8670.

Book a journey

To book a trip:

  1. Open the app or call 0345 034 8670.
  2. Choose your destination and pick-up time. You can book immediately or up to 5 days in advance.
  3. Confirm your journey and pick-up point.

Sometimes the app might suggest it’s quicker to take a normal bus service. You can ignore this if you want and still book the on-demand bus.

You cannot change a booking once it’s been confirmed. You should cancel it and rebook instead. To cancel, use the app or call 0345 034 8670. Try to do this in advance. We might suspend your account if you don’t show up for your trip on several occasions.

Catching the bus

You’ll be told when and where to catch the bus. You can follow the bus in real time within the app, with customers also getting a text message reminder 10 and 5 minutes before arrival.  We cannot wait for you if you’re running late, so please get there before your pick-up time. Hold out your arm when you see the bus approaching. If the bus does not turn up, check the app or call 0345 034 8670.

The bus is not a taxi. It will pick up and drop off other people on the way to your destination.

Ticket prices

Individual journey prices are based on distance and are charged anywhere between £1 - £6. You can add up to 9 people to your journey for £1 each. For everyone riding on the service we’ll charge your card after your journey is complete.

We are now also offering Ride Passes. Offered as either a 12 (£25) or 30 (£50) Ride Pass bundle, they entitle you to take individual journeys to any destination within the WM On Demand operational zone. For frequent riders these offer a saving on individual journeys, especially if you are frequently making longer trips.

Ticket prices from Coventry to:

  • within Coventry - £3
  • Kenilworth - £4
  • University of Warwick - £3

Ticket prices from Kenilworth to:

  • Coventry - £4
  • University of Warwick - £3
  • Wellesbourne - £5

Ticket prices from Leamington Spa to:

  • University of Warwick - £4
  • Wellesbourne - £5

Ticket prices from the University of Warwick to:

  • Coventry - £3
  • Kenilworth - £3
  • Leamington Spa - £4
  • University of Warwick - £1
  • Warwick Parkway - £5
  • Wellesbourne - £6

Ticket prices from Wellesbourne to:

  • Kenilworth - £5
  • Leamington Spa - £4
  • University of Warwick - £6
  • Warwick Parkway - £4

Ticket prices from Warwick Parkway to:

  • University of Warwick - £5
  • Wellesbourne - £4

Contact customer services

You can contact us to ask a question, find lost property or give feedback.

Telephone: 0345 034 8670
Opening times: Monday to Friday, 8am to 6pm

Download 'Terms Of Carriage Mar 22 WM On Demand' (pdf, 660KB)

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