Skip to main content

Your privacy settings

We use cookies to help you with journey planning and relevant disruptions, remember your login and show you content you might be interested in. If you're happy with the use of cookies by West Midlands Combined Authority and our selected partners, click 'Accept all cookies'. Or click 'Manage cookies' to learn more.

Manage cookies

Replace a lost or stolen Swift card

We can replace lost or stolen Swift cards. This includes under-16 and 16-18 photocards.

If you bought your Swift card from National Express, you need to contact them to replace it.

Lost cards

If you’re a Direct Debit Swift card holder you can replace your lost card online. If you do not use Direct Debit to pay for your Swift card, call us on 0345 075 6006 as soon as possible.

You’ll have to pay £7.50 for a replacement card. You’ll get your new card through the post within 5 working days.

Stolen cards

If your Swift card has been stolen, report it to the police as soon as you can. Make sure you get a crime reference number. Then call us on 0345 075 6006.

Your card will be replaced free of charge when you tell us your crime reference number. You’ll get your new card through the post within 5 working days.

Pay as you go cards

If there's credit on your card, you can get it back if you registered your original card online. You'll get the credit on your replacement card.


You might be able to get a refund if you don’t want a replacement Swift card. Let us know when you report it lost or stolen.

Live chat

You can now chat to us online about replacing lost or stolen Swift cards. The live chat button will appear below when this service is available.

Mondays, Tuesdays, Thursdays and Fridays, 8am to 6pm
Wednesdays, 10am to 6pm
Saturdays, 9am to 1pm
Closed Sundays and Bank Holidays