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Protecting your personal information

We are aware of a number of fraudulent social media posts offering free travel on a £2 Swift card. Do not engage with any of these posts and report them immediately. 

Make sure you only ever use official Transport for West Midlands channels 

Transport for West Midlands will never ask you to provide financial details or any other sensitive information through a link.

If you are ever asked to share this kind of information, it could be a scam. 

Fraudulent communications can look like they are part of a TfWM service or provide services on our behalf. They might be:

  • social media posts
  • websites
  • emails  
  • text messages

Please do not engage with any communications that are not from our official channels. 

Reporting suspicious communications

Report anything misleading or suspicious claiming to have a connection with TfWM to Action Fraud

If you see a suspicious social media page or post that claims to be part of a TfWM service, please report it to the social media site directly. 

What to do if you have been a victim of a scam

If you believe you have been fraudulently charged for something, please contact your bank immediately.