Swift Account & TfWM App Upgrade
If you no longer use your Swift account and would like us to delete your information, visit the contact us page.
We’re making changes to your account, and here’s what you need to know.
- You will not be able to sign in to your Swift account while this work is taking place.
- You will not be able to make purchases on the website or the TfWM app.
- However, you can still make purchases using Payzone and Ticket Machines (Swift and Metro Machines) during this time.
What is changing?
We’re upgrading the system you use to buy tickets and manage your Swift account. These improvements will bring you:
- A new TfWM app, available soon
- A simpler, faster way to manage your account
- Better security and reliability
These changes came from customer feedback. Addressing past issues and ensuring better service now and in the future.
What do I need to do now?
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Please check personal details in your account (name, email, and postcode) are correct.
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Look out for future emails. We’ll be sending more information soon about when the changes will take place and what you can expect.
We’ll confirm the dates via email, so you can plan ahead and avoid disruptions.
To ensure you receive our emails, please sign up for our mailing list.
We will continue to update this page. keeping you informed of improvements to your Swift account and experience.
Please check back often for the most current information.
We’ll confirm the dates later via email, so you can plan accordingly and avoid disruptions.
To ensure you receive our emails, please sign up for our mailing list.
We’ve listened to your feedback and made improvements to make your account easier to use - so you can get things done faster and with less hassle.
We know how important security and reliability are to you. These improvements will ensure we achieve the high standards we have set for our customers and that you expect.
The improvements are part of our ongoing commitment to improving your experience, now and in the future.
Yes, you can still purchase tickets from:
- Ticket Machines (find your nearest location on our website)
- Select Payzone outlets to top up existing Swift cards (find your nearest location on our website)
- Bus and Tram services (paper tickets available only)
- Train stations (paper tickets available only)
Payzone: outlets do not offer ticket collection.
Ticket Machines: You will not be able to top up Swift Go during the upgrade.
You will also be able to use Ticket Machines to collect products purchased online before the upgrade.
If your Swift card was issued by National Express, please contact them directly at nxbus.co.uk. However, these FAQs still apply to you.
If you're unsure who issued your card:
- Check the back of your Swift card for issuer details.
- National Express Swift cards start with the number 633597 0112 on the front.
Stay Prepared
To avoid any disruption, please take action in advance. If you have any concerns, please visit the contact us page.
Thank you for your patience as we work to improve your customer experience.