Skip to main content

Your privacy settings

We use cookies to help you with journey planning and relevant disruptions, remember your login and show you content you might be interested in. If you're happy with the use of cookies by West Midlands Combined Authority and our selected partners, click 'Accept all cookies'. Or click 'Manage cookies' to learn more.

Manage cookies


Get help if you have a disability or accessibility need

We can send you things to help you get around the West Midlands. We call them accessibility products and they are free of charge.

We can only send accessibility products to a property where council tax is paid to one of these councils:

  • Birmingham
  • Coventry
  • Dudley
  • Sandwell
  • Solihull
  • Walsall
  • Wolverhampton

Accessibility products

These are small cards with messages about public transport. You can tear them off to show other people.

You can wear this badge to show other passengers that you need to sit down.

The badge does not guarantee you a seat but may encourage others to give up theirs.

You can get a badge from a travel centre if you need one urgently.

Sitting in first class if you cannot find a seat on a train

You must ask a train manager first as it depends on the train company. They might be able to find you a seat.

You can also get a mums-to-be pass if you travel on Avanti West Coast trains.

A bus hailer is a sign with numbers. You can flip over the numbers to show a specific bus route number. 

When you're at a bus stop, you can hold out the bus hailer to let the driver know to stop.

The hailer has:

  • large tactile numbers
  • braille
  • bright yellow background

This is a laminated pad of messages, for example:

  • Please be patient, I have autism
  • Hello, please can you help me?
  • Where do I catch the bus to...?
  • What time will bus number ... arrive?

You can fill in blanks with a marker pen and wipe it clean.

This is a guide for accessible public transport in the West Midlands. It is available in:

  • Audio CD
  • Audio tape
  • Braille
  • Large print
  • PDF
  • Print

You can wear this badge to show other passengers that you need to sit down.

The badge does not guarantee you a seat but may encourage others to give up theirs.

You can use a key fob to activate audio messages at:

  • bus stations
  • bus stops with real-time information screens
  • interchanges

You need to contact us to request a fob.

You can use this notepad to let people know which ticket you would like. Each notepad has 50 pages.

Request an accessibility product

We will send one of each requested accessibility product. Contact us if you need more.