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Changes to your Swift Account and TfWM app

If you have a Swift card or pass, you can top up, buy, and collect tickets online or in the TfWM app before Wednesday, 13 May 2026.

If you no longer use your Swift account and would like us to delete your information, visit the contact us page.

What do I need to do today?

  • Download the new TfWM - Information & Tickets app to learn its new features before the new account is ready.
    Google Play Store app download link | Apple Store download link
    • Please remember: You can’t use your account in the new app until Sunday 17 May. Download the app now so you’re ready.
    • Important: The old TfWM app will stop working after Sunday 17 May.
  • Before Wednesday 13 May, you should.

1. Renew and check your season ticket/workwise ticket.

Top up your Pay-As-You-Go card

or Swift Go account with enough credit for up to 10 days of travel.

2. Collect the tickets you have purchased.

  • Please check personal details in your account (name, email, and postcode) are correct.
  • Look out for future emails. We’ll be sending more information soon about what you'll need to do when your account is back online.

Important: If you are a Swift Go or Pay-As-You-Go AutoTop-Up customer, you will also need to add your payment card details again to continue travelling.

In order to protect your security, card details were not moved to the new system.


To avoid any delays to your travel, please sign in and update your payment card details as soon as your account is back online.

When is this happening?

Your Swift account will be unavailable from Wednesday, 13 May, and will be back online from Sunday, 17 May.

During this time,

  • You will not be able to sign in to your Swift account. 
  • You will not be able to make purchases on the website or the TfWM app.
    • However, you can still make purchases using Payzone and Ticket Machines (Swift and Metro Machines) during this time. 

What is changing?

We’re upgrading the system you use to buy tickets and manage your Swift account. These improvements will bring you:

  • A new TfWM app
  • A simpler, faster way to manage your account
  • Better security and reliability

These changes came from customer feedback. Addressing past issues and ensuring better service now and in the future.

We will keep updating this page if anything changes.

Watch this video to learn more about these changes.

Yes, you can still purchase tickets from: 

  • Ticket Machines (find your nearest location on our website). You will not be able to top up Swift Go during the upgrade. 
  • Select which Payzone outlets to top up existing Swift cards (find your nearest location on our website). Outlets do not offer ticket collection.
  • Bus and Tram services (paper tickets available only) 
  • Train stations (paper tickets available only) 

You will also be able to use Ticket Machines to collect products purchased online before the upgrade. 

There are currently two apps available in your app store. Please download the new TfWM - Information & Tickets app

Additional information

Favourites:

  • You will need to add your favourites to the new app
  • and we are working on a feature to allow you to rename your favourites.

Collector:

The collector has moved. To find the collector, tap the ticket icon at the bottom of the menu, then choose "collector" at the top.

We’ve listened to your feedback and made improvements to make your account easier to use - so you can get things done faster and with less hassle.  

We know how important security and reliability are to you.  These improvements will ensure we achieve the high standards we have set for our customers and that you expect.

The improvements are part of our ongoing commitment to improving your experience, now and in the future.

No payments will be taken while your account is unavailable. Once the account is back online, payments will be taken as normal. You can view your payments in the payment method section of the account.

Any cards or passes reported as lost or stolen may take longer to arrive.

If you need to travel whilst you wait for your card.

If you need to travel before your new card arrives, you can buy a ticket on board or from your nearest Ticket Machines (Swift and Metro Machines). 

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If your Swift card was issued by National Express, you will not be affected during this time.

If you've received your renewal link via email, renew your ticket before 13 May to continue travelling. 

If you're applying for the first time, expect delays of up to 5 working days. 

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