We believe that everyone should be able to access our services and use public transport in the West Midlands with ease.
We are committed to making transport accessible for all and will strive to ensure that everyone can access our services, facilities and information.
A range of accessibility products helps people get around and we fund door-to-door accessible services for people who find it hard to use public transport.
Our commitment to the provision of accessible services is also clearly outlined in our Equality Scheme and through regular engagement with a number of equality and disability groups in the region.
If you would like to find out more about what we do to make the network more accessible for our customers or if you would like to provide feedback please contact the Equality Team via the email link below or by calling 0121 214 7401.
Ring and Ride
Ring and Ride is a door-to-door accessible transport service operating throughout the West Midlands run by a charity, Ring and Ride West Midlands.
Ring and Ride enables users to get to destinations in their neighbourhood and up to half a mile into an adjoining area. A limited 'cross-boundary' service enables users to travel beyond the half-mile limit, to anywhere in operating areas adjoining their own.
Generally, to become a registered user of Ring and Ride, you must find it difficult or impossible to use conventional public transport and be resident in one of the seven districts of the West Midlands.
Users can take a companion with them provided they book them in advance. Users may also take dependent children with them. The service uses minibuses with ramps or lifts, so people who use wheelchairs or find steps difficult can easily use the bus.
Ring and Ride is unable to take people to hospital appointments because the National Health Service Act states that people are entitled to access NHS Patient Transport Services in accordance with their eligibility criteria.