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Understand Swift Go capping

With Swift Go, you can make as many journeys as you like. At the end of the day, we’ll check what journeys you’ve made. Then we’ll work out what you should pay.

We’ll only charge you up to the cost of a day ticket or a weekly ticket if you've travelled for 7 days. This is called capping.

Additionally, If you travel to work for flexible or hybrid working our 3-day cap will allow you to get amazing value for your travel. 

Find out more about Swift Go.

You'll pay peak prices if you travel Monday to Friday before 9.30 am.

You'll pay off-peak prices:

  • at weekends
  • on bank holidays
  • any time after 9.30am

Find cap prices

Your cap price is the most you'll be charged per day/week. Answer a few questions and we'll show you:

  • where you can use Swift Go
  • your cap prices

Check your journeys and caps

At the end of each day, we’ll work out the best fare for the journeys you’ve made. You can check your journeys and caps in your Swift account.

Query a journey or cap

If you think we’ve made a mistake you make a query using your Swift account:

  1. Find the cap you want to query. You’ll find this on your Swift Go statement.
  2. Click the query this button next to the cap.
  3. Choose journeys you want to query.
  4. Choose a reason for your query.
  5. Submit your query.

We'll reply within 5 working days. You can track your query in the my queries section of your Swift account.