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Understand Swift Go capping

With Swift Go, you can make as many journeys as you like. At the end of the day, we’ll check what journeys you’ve made. Then we’ll work out what you should pay.

We've created a few examples of what a 1-day, 3-day and weekly capping journey could look like below:

1-Day Cap: nbus journey

If you need to make multiple journeys in one day, and use any bus operator in the West Midlands your journey may look like this.

We will cap the cost so you'll make a saving once you reach the capped price, rather than charging you for individual trips. 

14 Jun 21

1-day n-bus

1-day cap

cap price

£4.20

14 Jun 14:23

Bus operator 1

Day cap

£2.40

FREE - 1-day cap reached

14 Jun 14:00

Bus operator 2

Day cap 

£2.40

FREE - 1-day cap reached

14 Jun 09:22

Bus operator 2

2nd journey

£2.40

£1.80

14 Jun 09:00

Bus operator 1

1st journey

£2.40

£2.40

Your journey could look like this if you travel using the nbus cap for 3 days

When you reach our 3-day cap on your third day of travel (consecutive or non-consecutive), you make a saving as we'll charge you the 3-day cap price instead of 3 individual 1-day caps.

27 Mar 21

3-day n-bus

3-day cap

Cap price

£12.00

17 Jun 21

1-day nbus

Day Cap

£4.20

£1.60 - 3-day cap reached

16 Jun 21

1-day nbus

Day Cap

£4.20

£4.20

15 Jun 21

No journeys on this day

- - -

14 Jun 21

1-day nbus

Day Cap

£4.20

£4.20

Your journey could look like this if you travelled across 1 week from Sunday-Saturday.

As soon as you reach our 1-week cap, you travel for free for the rest of the week.

You will make a saving as we'll charge you the 1-week cap price instead of the individual 1-day caps.

14/06 - 20/06/21

n-bus week

1-week cap

Cap price

£15.80

20 Jun 21

1-day nbus

Weekly Cap

£4.20

FREE - Weekly cap reached

19 Jun 21

1 Single

Weekly Cap

£2.40

FREE - Weekly cap reached

18 Jun 21

1-day nbus

Day Cap

£4.20

£3.20

17 Jun 21

1-day nbus

Day Cap

£4.20

£4.20

16 Jun 21

1-day nbus

Day Cap

£4.20

£4.20

15 Jun 21

No journeys on this day

- - -

14 Jun 21

1-day nbus

Day Cap

£4.20

£4.20

Your questions about Swift Go capping, answered.

Capping:

When does the capping week start and end?

  • Your capping week starts on a Sunday and runs until Saturday. If you were to travel from Friday - Tuesday you would be travelling across 2 different weeks.

What time does a new capping day start and end?

  • Your capping day starts between 02:00 am and ends 01:59 am the next day.

When will you charge me?

  • If you use our Auto-Pay way of paying for Swift Go, any charges calculated for journeys that have been undertaken during the “Capping Week” (per day or multiple days) will be deducted from the
    stored payment card in your Online Swift Account on a weekly basis each Sunday.
  • If you use Top-Up only, with no other payment methods saved to your Swift account your Swift Go balance will be charged daily.

What happens when my Swift Go balance is below £0?

  • If your Swift Go account is in arrears you have until 8 pm the next day to pay your debt, otherwise, we will block your account.
    • If you have both a bank card on your account and a balance loaded to your Swift Go account, we will charge your balance first but will charge your bank card once your balance reaches £0.

What will happen if I don't reach a 3-day cap?

  • If you do not reach a cap, you will be charged for each journey individually.

How are the caps calculated?

  • Our fare caps vary between time of the day, the mode and service you are using and where you travel. View our cap prices.

When do I pay for peak and off-peak?

  • You'll pay peak prices if you travel Monday to Friday before 9.30 am.
  • You'll pay off-peak prices:
    • at weekends
    • on bank holidays
    • any time after 9.30 am

My Swift Go account:

When do you calculate my journeys for the day?

  • At the end of each day, we’ll work out the best fare for the journeys you’ve made.

Where can I view my Swift Go journeys?

  • When you log into your Swift account, you can check your journeys and caps in your Swift account under my Swift Go summary.

How can I manage how I pay for Swift Go?

  • Log into your Swift account and go to the Manage how I pay section.
  • You can top up your balance or change your payment methods between Auto Pay and PrePay.

What can I do if I disagree with one of your charges?

  • You can query journeys if you believe we have made a mistake and view these in your my query section.
  • We’ll reply within 5 working days.
  • You can query your journeys for up to 28 days in your account.
  • You can request a refund of your total Swift Go balance (this will be subject to a service charge).

Please note, that on some occasions we receive your data late from our transport partners. Your caps can change for up to 28 days. Check your Swift Go summary for updates.