Understand Swift Go capping

With Swift Go, you can make as many journeys as you like. At the end of the day, we’ll check what journeys you’ve made. Then we’ll work out what you should pay.

We've created a few examples of what a 1-day, 3-day and weekly capping journey could look like below:

Your questions about Swift Go capping, answered.

Capping:

When does the capping week start and end?

• Your capping week starts on a Sunday and runs until Saturday. If you were to travel from Friday - Tuesday you would be travelling across 2 different weeks.

What time does a new capping day start and end?

• Your capping day starts between 02:00 am and ends at 01:59 am the next day.

When will you charge me?

• If you use our Auto-Pay way of paying for Swift Go, any charges calculated for journeys that have been undertaken during the “Capping Week” (per day or multiple days) will be deducted from the
  stored payment card in your Online Swift Account on a weekly basis each Sunday.
• If you use Auto-Pay and change your payment card details, you will immediately be charged any outstanding balance. You will not be overcharged as this will be deducted from what you are charged on the usual Sunday.
• If you use Top-Up only, with no other payment methods saved to your Swift account your Swift Go balance will be charged daily.

What happens when my Swift Go balance is below £0?

• If your Swift Go account is in arrears you have until 8 pm the next day to pay your debt, otherwise, we will block your account.
  • If you have both a bank card on your account and a balance loaded to your Swift Go account, we will charge your balance first but will charge your bank card once your balance reaches £0.

What will happen if I don't reach a 3-day cap?

• If you do not reach a cap, you will be charged for each journey individually.

How are the caps calculated?

• Our fare caps vary between time of the day, the mode and service you are using and where you travel. View our cap prices.

When do I pay for peak and off-peak?

• You'll pay peak prices if you travel Monday to Friday before 9.30 am.
• You'll pay off-peak prices:
  • at weekends
  • on bank holidays
  • any time after 9.30 am

My Swift Go account:

When do you calculate my journeys for the day?

• At the end of each day, we’ll work out the best fare for the journeys you’ve made.

Where can I view my Swift Go journeys?

• When you log into your Swift account, you can check your journeys and caps in your Swift account under my Swift Go summary.

How can I manage how I pay for Swift Go?

• Log into your Swift account and go to the Manage how I pay section.
• You can top up your balance or change your payment methods between Auto Pay and PrePay.

What can I do if I disagree with one of your charges?

• You can query journeys if you believe we have made a mistake and view these in your my query section.
• We’ll reply within 5 working days.
• You can query your journeys for up to 28 days in your account.
• You can request a refund of your total Swift Go balance (this will be subject to a service charge).