Accessibility Statement for Transport for West Midlands

This accessibility statement applies to content hosted on the tfwm.org.uk domain.

This website is run by West Midlands Combined Authority. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts in your browser
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website are not fully accessible:

  • you cannot modify the line height or spacing of text
  • most older PDF documents are not fully accessible to screen reader software
  • some of our online forms are difficult to navigate using just a keyboard
  • some interface elements do not have sufficient colour contrast. For example, buttons, text and hovering on buttons.
  • You can’t zoom in up to 300% without the text spilling off the screen

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

We’ll consider your request and get back to you in 10 days.

There is more information about what we can provide and our process in our reasonable adjustments policy.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact the Equalities Team:

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting us in person

We provide a text relay service for people who are D/deaf, hearing impaired or have a speech impediment.

Our offices and travel shops have audio induction loops.

You can read more about reasonable adjustments we are able to provide.

Technical information about this website’s accessibility

West Midlands Combined Authority is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances and exemptions listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Disproportionate burden

Legacy services

We class services which are planned to be replaced by the end of 2021 as legacy services.

The Transport for West Midlands website has been classed as a legacy service. It will be relocated to be part of the new WMCA website by the end of 2021. After this is done, the current website will be taken down.

We’ve assessed the cost of fixing the issues with our legacy services. We believe that doing so now would be a disproportionate burden within the meaning of the accessibility regulations.

We will make another assessment in February 2021.

Non-compliance

Some interface elements do not have sufficient colour contrast. For example, buttons, text and hovering on buttons.

You can’t zoom in up to 300% without text spilling off the screen in some places.

Some images do not have alt-text.

Some links do not have appropriate link text.

Some text does not use a sufficient weight.

The service is difficult to navigate using a keyboard or screen reader software. For example, some blocks of content do not have a defined role or tab order does not follow logical order.

Forms are difficult to navigate using a keyboard. For example, because some form controls are missing a ‘label’ or ‘select’ tag and some form inputs are not grouped.

Some buttons and accordions cannot be selected using a keyboard.

The service might not display correctly in system high contrast mode due to the way pages are styled.

Some automatically generated links do not make sense out of context. For example, links to read more details about something.

Content that’s not within the scope of the accessibility regulations

PDFs and other documents

Some of our PDFs and Word documents are essential to providing our services. For example, we have PDFs with information on how bus operators are charged for bus station use. By March 2021, we plan to either fix these or replace them with accessible HTML pages.

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services. For example, we do not plan to fix the West Midlands Freight Strategy.

Any new PDFs or Word documents we publish will meet accessibility standards.

Text content is not written in plain English. When we publish new content, we’ll make sure it meets the accessibility standards.

Preparation of this accessibility statement

This statement was prepared on 15 September 2020. It was last reviewed on 15 September 2020.

This website was last tested on 1 June 2020. The test was carried out by the Digital and Data department of West Midlands Combined Authority.

We used this approach to decide on a sample of pages to test:

  • All content pages are built on templates
  • We checked all live content pages and created a list of common templates
  • We chose an example for each template which used the most template functionality.