Find out how to get help with a query, contact us or report a problem.
Get in touch
Due to the Royal Mail postage strikes, it may take longer than normal for you to receive your monthly paper ticket or replacement. If you have still not received your ticket within 3 working days of its start date please contact our Customer Service team on 0345 303 6760 who will be able to help
Contact an operator
Public transport in the West Midlands is run by private companies called operators. Contact an operator if your query is about bus, train or tram services.
We can help with Swift cards, tickets, and general questions about public transport.
Your ideas and opinions help improve our services. There are lots of ways to get involved. Find out how to give feedback.
Find lost property
We have lost property offices across the network. Find out who to contact if you’ve lost something.
Find a Swift collector or kiosk
Swift is our pay-as-you-go travel card. You can use collectors and kiosks to get tickets and top up your card.
Report a problem
Report anti-social behaviour on public transport
You can report anti-social behaviour by text or online. Find out how to do this.
Report a problem with a bus stop or park and ride
If you see a problem, you can report it online so we can fix it. Find out how to do this.
Report a problem with Swift
Find out what to do if you’ve got a problem with your Swift card. You can also report problems with Swift collectors and Payzone stores.
Request a new bus shelter or stop pole
We are responsible for bus stops in the West Midlands. You can request a new bus shelter or stop pole online.