Regional Transport Coordination Centre

page last updated: 01 April 2020

In recent years, the West Midlands has seen a rapid increase in the demand for travel. 50% of road traffic is carried on 7% of the road network, making for congested roads and crowded public transport.

The West Midlands is a rapidly developing region and it is predicted that between now and 2035 the region will grow by 100 people a day. This is the equivalent of filling an extra 1.5 buses, 84 cars, or 0.5 trams.

At the same time, major events programmes are coming to the Midlands and there will be an unprecedented level of construction activities, requiring the region’s transport network to be managed proactively.

The Regional Transport Coordination Centre (RTCC) provides a single hub for the West Midlands transport authorities and agencies, emergency services, and bus, rail and tram operators to manage the network during major events and incidents.

Managed by Transport for West Midlands (TfWM), the RTCC is the first of its kind to bring real-time information across all modes of transport together in one place. Working with existing controls around the region, the RTCC will provide up-to-the-minute information for residents, businesses and visitors to the West Midlands.

Investment from the West Midlands Combined Authority (WMCA) will fund the Regional Transport Coordination Centre to:

  • Upgrade traffic lights and CCTV and connect them to the RTCC
  • Install new technology to traffic signals, making them more efficient in managing the flow of traffic
  • Monitor average journey times and enable real time data alerts as congestion builds
  • Improve roads, junctions and road safety in the Black Country, Solihull, Birmingham and Coventry
  • Refresh existing customer communication channels and create new ways of informing residents, businesses and visitors about disruptions
  • Utilise technology to better understand the transport network performance and enabling better response when things go wrong.

The RTCC, which is now fully open following successful pilots during the 2019 Cricket World Cup, will be overseeing the network when thousands of visitors head to the region for the Coventry City of Culture programme of activities and events in 2021 and the Birmingham 2022 Commonwealth Games.

The RTCC seeks to coordinate a single, truthful message across all partner agencies during any planned disruption, helping to improve passenger journeys by reducing congestion and encouraging people to rethink the way they travel in times of planned – and unplanned – disruption.

Further work by TfWM and its partners will improve the monitoring capability of the RTCC, for example upgrading traffic signals and replacing road sensors at congestion hotspots.

Live disruption updates from the Regional Transport Coordination Centre can be found at or via @WMNetwork and @WMRoads on Twitter.