TfWM app help and support
About the TfWM (formerly Swift) app
Please note: If you have an older device you may experience some slower loading times.
For Swift customers, account switching is not available yet within the TfWM app.
Purchases made for any child linked accounts will not be valid in the TfWM app. For now, please continue to buy those products and manage your account online.
If you would like to set up a child account, you can still do this online.
COVID-19 travel advice
Visit our dedicated page for more information regarding transport around the West Midlands during the Covid-19 pandemic.
Collecting a Swift product using the app
If you're having trouble using the Swift Collector, read our tips to make sure your phone can read your Swift card.
Swift account management
Find out everything you need to know on how to manage your Swift account.
A problem with your Swift card
If you have a problem with your Swift card, you can get support by visiting our help page.
Managing your Direct Debit in your Swift account
To change your product, payment date or anything else please call our Customer Services Team on 0345 303 6760.
For contact details, service information, and accepted tickets visit our dedicated operator page.
If you've lost something we can help, get in touch with us.
Report a problem
If you’ve spotted something damaged or faulty while travelling on the network, let us know by reporting a problem.
Enterprise Rent A Car contact information
Visit the Enterprise website to get support with all your queries.
Travel centre information
If you need face-to-face help with buying tickets, timetables or general information find a travel centre in the West Midlands.
If we haven't answered your question, feel free to contact us.