Contact Us

For planning a journey, timetables and all ticket ranges please visit the Network West Midlands website. 

Whether you have an enquiry about a travel pass, bus stop or public transport in general, we are here to help.

Ways to Contact Us

We offer a number of different ways for you to contact us.

Social Media

Twitter

Telephone*

0345 303 6760

Email

Tickets, passes and Direct Debit - ticketing@tfwm.org.uk

Swift - swiftsupport@tfwm.org.uk

All other public transport enquiries - customerservices@tfwm.org.uk

Write To

Customer Services

16 Summer Lane

Birmingham

B19 3SD

*Opening Times

  • Monday to Friday 8am – 6pm (except Wednesday 10am – 6pm)
  • Saturday – 9am – 1pm
  • Sunday and Bank Holidays – Closed

Contact Form

Alternatively, fill in the form below.

Please note we aim to reply within 10 working days, however some investigations may take longer. This is because we may need to liaise with an operator or third party in order to fully answer your query or complaint.

Complete the Capatcha to submit form